Returns & Refunds Policies

How to Return a Product

  1.  Sign in to your Ocas BD Account, click on “My Account”
  2.  Select the “My Order” section and click on the View all.
  3. Choose the item you want to return and copy the order id
  4. Please select your desired refund method and contact us through Email or Phone
  5. Our support team will help you for further process

Returns Policy

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Ocas BD. Return request must be raised within within 7 days from the date of delivery. But we recommend you to check the product imediately in front of delivery man.
  2. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty.

Valid reasons to return an item

  1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  2. Delivered product is incomplete (i.e. has missing items and/or accessories)
  3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
  4. Delivered product does not match with product description or picture (i.e product not as advertised)
  5. Delivered product does not fit. (i.e. size is unsuitable)

Issuance of Refunds

  1. The processing time of your refund depends on the type of refund and the payment method you used.
  2. The refund period / process starts when Ocas BD has processed your refund according to your refund type.
  3. The refund amount covers the item price and shipping fee for your returned product.

Refund Types

Ocas BD will process your refund according to the following refund types -

  1. Refund from returns - Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
  2. Refunds from cancelled orders - Refund is automatically triggered once cancelation is successfully processed.
  3. Refunds from failed deliveries - Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address.
Payment Method Refund Option Refund Time
Debit or Credit Card Debit or Credit Card Payment Reversal 10 working days
Equated Monthly Installments Debit or Credit Card 10 working days
Rocket (Wallet DBBL) Mobile Wallet Reversal / Rocket 7 working days
Nagad Mobile Wallet Reversal / Nagad 5 working days
DBBL Nexus (Online Banking) Card Payment Reversal (Nexus) 7 working days
bKash Mobile Wallet Reversal / bKash 5 working days
Cash on Delivery (COD) Bank Deposit 5 working days
Cash on Delivery (COD) Ocas BD Refund Voucher 5 working days
Ocas BD Voucher Ocas BD Refund Voucher 1 working day
Note: Maximum refund timeline excludes weekends and public holidays.
Modes of Refund Description
Bank Deposit The bank account details provided must be correct. The account must be active and should hold some balance.
Debit Card or Credit Card If the refunded amount is not reflecting in your card statement after the refund is completed and you will be notified from Ocas BD.
bKash / Rocket / Nagad Mobile Wallet Similar to bank deposit, the amount will be refunded to the same mobile account details which you inserted at the time of payment.
Refund Voucher Vouchers will be sent to the customer registered email ID on Ocas BD and can be redeemed against the same email ID.
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value
Conditions for Returns
  1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
  2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
  3. The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Ocas Bd packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box

NOTE:  It is important to indicate the Order Number to avoid any inconvenience/delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.