CONTACT INFORMATION

ocasbd-hotline

Call Us
+8801974-422151

corporate-ocasbd

Corporate Office
138, New Sonargaon Janapath, Diabari, Uttara, Dhaka

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is your return policy?

Our return policy allows for returns within 7 days of the purchase date, provided the item is unused and in its original packaging. Please refer to our website for more details.

How do I track my order?

You can track your order by logging into your account on our website and viewing the order status. We will also send you a tracking number via email once your order has shipped.

How do I cancel an order?

To cancel an order, please contact customer service as soon as possible. If the order has not yet shipped, we may be able to cancel it and issue a refund.

 

Can I change my shipping address after placing an order?

If your order has not yet shipped, we may be able to change the shipping address. Please contact customer service as soon as possible to make the request.

What shipping options are available?

We offer a range of shipping options, including standard shipping, expedited shipping, and overnight shipping. The available options may vary depending on your location and the items in your order.

How long will it take for my order to arrive?

The delivery time depends on the shipping method you choose and your location. Standard shipping usually takes 5-7 business days, while expedited shipping can take 2-3 business days.

How do I contact customer service?

You can contact customer service through our website by using the live chat feature, submitting a support ticket, or emailing us at [email protected].

What is your privacy policy?

Our privacy policy outlines how we collect, use, and protect your personal information. Please refer to our website for more information.

CONTACT US FOR ANY QUESTIONS