Please visit the the return and refund policy page to check if your product is eligible for a refund and/or replacement.

You can initiate your request for refund or replacement within 7 days of delivery. For example: If you received your order on the 5th, then you have until the 12th to request a return.

The product must be returned in the original and undamaged manufacturer packaging / box. Do not put tape or stickers on the manufacturers box.

Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

If your return request does not meet the Ocas BD Returns Policy conditions, you can claim your warranty (if any) from the authorized service center of the brand.

There are no charges for shipping a product back to Ocas BD.

It will take between 5 and 13 days to send you the replacement product, depending on your location. Please refer to the product page on Ocas BD for further information about delivery time.

 

Payment Method Refund Option Refund Time
All Refund Voucher 1-2 working days
Debit or Credit Card Debit or Credit Card Payment Reversal 9-10 working days
bKash Bank Deposit / Mobile Payment Reversal 4-5 working days
Cash on Delivery (COD) Bank Deposit 4-5 working days
Daraz Voucher Refund Voucher 1-2 working days

No, the refunded amount would not include the shipping amount if it’s a return product.

No, you do not have to return your whole order. It is fine just to return certain products.

 

Sorry, returns are not possible after the 7 days return period. You can reach our team for further questions 24/7 at [email protected]